Neatthings - Frequently Ask Questions

Frequently Ask Questions

Why do you require PayPal for all payments?
We use PayPal for several reasons, the main one being security. PayPal protects all parties involved within the sales transaction by providing a "Buyer Protection Plan" for both buyer and seller. It assures you as a consumer, if you make a purchase on-line, the product will be delivered. It protects us as the seller by providing us with verified addresses matched to the person using the credit card to make the purchase. It's a win-win situation for all parties involved. PayPal accepts credit cards and checks for payment. All credit card or checking information, is handled securely behind the scenes for your protection.

Do the etched mirrors reflect like normal mirrors?
The mirrors are fully reflective. Our pictures of them show them reflecting a dark background. Whatever is dark in the pictures will reflect whatever background is around them, just like any other mirror.

Do you do these etchings by hand or by machine?
Each piece is etched individually by skilled artisans using a revolutionary technique that provides a far richer degree of depth and shading than any other etching technique can give you. No machines are used to etch them. Yet this technique also makes it possible to ensure that every etching of a given artwork are almost identical, ensuring you that the etching that you buy will look just like what you see on the website.

How do you make such detailed etchings?
Through years of research and development, we have developed a process known as photo imaging. This process photographically reproduces images from different media on glass, creating etched works of art. These etchings, with their contrasting shades, give each image a feeling of depth and beauty. We can take photographs, pictures or paintings and reproduce them in etched form on any glass surface. Whether you use our stock images or have your own idea or custom project, these etchings are photo realistic and stand alone in quality and beauty.

What is your furniture and home decor made from?
Whatever you choose from us is made of solid hardwood to last you a lifetime. Tables and coat racks are solid oak and mirrors are framed in oak or ash. And all wood is hand-rubbed and finished with a double-lacquered finish for the feel of the finest woodworking.

What type of assembly is required?
Everything we send you comes fully assembled. You never have to deal with tools or complicated assembly plans. With the coat racks, we give you easy to follow directions to ensure that you have no trouble hanging it easily and securely on your wall.